Terms & Conditions

When you purchase a product from the Water Filter Company website you are acknowledging that you have read, understood and are accepting the following terms and conditions.

We would like you to read our Returns and Exchanges Terms carefully to ensure that you are fully aware of your rights when purchasing products from our website.

If you are not satisfied with a product that you ordered online once you have had the chance to see it, you are welcome to return it to us within 14 days, unused and in a pristine saleable condition with the original packaging and we will refund your cost of goods – please note cost of shipping is at the expense of the customer – please contact us first before returning any goods with your name, order number, product description and reason for return. We will then give you written authorisation to return your products with return postage details, do not return the item without this authorisation from us.

Damaged/faulty items: We package our items with care, so the occurrence of transit damage or faulty items is rare, but should it occur please contact us at sales@waterfiltercompany.com.au within 7 days.

You must enter the correct delivery address and delivery instructions at the time of placing your order.

The damaged item/items must be returned within 10 days of contact with customer service.

No returns or exchanges will be given after 30 days.
Postage costs are at the expense of the customer unless the item is deemed faulty.
The product must be new ie unused, unwashed, undamaged, unsoiled, and in their original packaging.

All freight costs for returns and deliveries of exchanges (excluding faulty goods) will be at the customer’s expense. If you are returning items please insure them with a signature on delivery as we can not be held responsible for any products lost or damaged in transit.

After assessing the condition of the returned products and if your refund is approved, we will send you an email confirming that your refund has been issued. Refunds will generally be processed within seven business days of our receipt of returned products.

All refunds will be issued via the same payment method used to purchase the products. There may be delays in the provision of the refund that may be caused by the issuing bank. Please contact us if you have not received your refund within ten days of us notifying you that a refund has been issued.

Privacy

Water Filter Company respects your privacy and treats your personal info as private. All personal details provided to us will be kept safe, secure and confidential and will not under any circumstances be distributed to third parties.  No financial details are kept by Water Filter Company.

Copyright

All content, including site design, text, graphics and images are the property of Water Filter Company protected by copyright laws. All rights are reserved. All logos and trademarks are the property of their respective owners. All products are subject to the copyright of their respective owners.

Disclaimer

The customer is responsible for determining whether a particular product is fit for purpose or use. Every effort has been made to ensure the accuracy of the information contained on this website. The Water Filter Company, shall not be liable to any entity with respect to any inaccuracy, misleading information, loss or damage caused directly or indirectly by the information contained on this site. The information presented on this website site is not given as medical advice. Nor is it intended to propose or offer to propose a cure for any disease or condition.

We reserve the right to correct and amend inaccurate information and are not bound in any way through the publication of incorrect information to honour or commit to obligations as a result of those inaccuracies. The information contained on our site is general in nature and is not an endorsement of any particular product.

Affiliate Disclosure

You should assume that the owner of this website is an affiliate for providers of goods and services mentioned on this website and may be compensated when you purchase from a provider.